Privacy Policy

Information We Collect

We collect information you provide directly — such as name, email, shipping address, phone number and payment details — when you place an order, create an account, or contact customer support. We also collect limited technical data (IP address, browser type, device information) through cookies and analytics tools to help our website function and improve.

How We Use Your Information

Your information is used to process and ship orders, provide customer service, send order updates, respond to inquiries, comply with legal obligations, and — with your consent — send occasional product news. We do not sell your personal information to third parties.

Sharing With Service Providers

We share limited information with trusted service providers who help us operate our business: payment processors, shipping carriers, email delivery services, and analytics platforms. These providers are contractually required to protect your data and use it only for the services they provide to us.

Cookies & Tracking

We use essential cookies to keep the site running (cart, session, security) and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

Data Security

We use industry-standard technical and organisational safeguards — including TLS encryption in transit and access controls — to protect the information you share with us. No system is perfectly secure, but we work continually to protect customer data.

Data Retention

We retain personal information for as long as needed to fulfil the purposes described in this policy, including order history, tax and accounting requirements, warranty support, and to resolve disputes.

Your Rights

Depending on your location you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights contact us at the email address below.

Children's Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.