Refund & Returns Policy
What happens after a return is approved, and when the money reaches you.
How a return works
Contact us
Email support@rxmedsupply.com with your order number and reason for return within 30 days of delivery.
Get approval
We'll issue a Return Merchandise Authorisation (RMA) number and pre-paid return label where applicable.
Ship it back
Pack the item securely in its original packaging with all accessories and manuals included.
Receive your refund
Refunds are processed within 5–7 business days of receiving and inspecting the returned item.
- Unused items in original packaging with all accessories
- Products returned within 30 days of delivery
- Items covered by our satisfaction guarantee
- Defective or damaged-on-arrival products
- Opened single-use or hygienic items (cannulas, masks, filters)
- Custom or made-to-order configurations
- Items showing signs of use, damage or missing parts
- Requests submitted after 30 days from delivery
Refunds
Approved refunds are returned to the original payment method within 5–7 business days after the returned item is inspected. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We're happy to exchange eligible items for a different size or model. Contact support to arrange an exchange before returning the original product.
Warranty Claims
Warranty claims are handled separately from returns. See the warranty terms on the product page or contact us for assistance.