Return Policy
How to return an item, what can be returned, and how long a refund takes.
How a return works
Contact us
Email support@rxmedsupply.com with your order number, item condition, and reason for return within 30 days of delivery.
Get approval
We will issue a Return Merchandise Authorisation (RMA) number and a pre-paid return label where applicable.
Ship it back
Pack the item securely in its original packaging with all accessories, manuals, and documentation included.
Receive your refund
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- Unused items in original packaging with all accessories
- Products returned within 30 days of delivery
- Items covered by our satisfaction guarantee
- Defective or damaged-on-arrival products
- Opened single-use or hygienic items (cannulas, masks, filters)
- Custom or made-to-order configurations
- Items showing signs of use, damage or missing parts
- Requests submitted after 30 days from delivery
30-Day Return Window
Most unopened, unused items in original packaging may be returned within 30 days of delivery for a full refund or exchange.
Hospital & Facility Orders
Bulk or institutional orders may qualify for extended return terms. Contact our account team for department-level RMA handling.
Damaged or Defective Items
Items received damaged or defective may be returned for a full refund, replacement, or exchange, including shipping cost reimbursement.
Restocking Fee
Opened or non-defective returned items may be subject to a 15–20% restocking fee. Custom or made-to-order configurations are non-returnable.
Refund Method
Refunds are issued to the original payment method. Once approved, please allow 5–7 business days for the funds to appear.
Warranty vs. Return
Warranty claims are handled separately from standard returns. Please see the warranty terms on your product page or contact support.